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Privacy Policy

SanaSonic highly values your privacy. We process only the data necessary for improving our services and handle with care the information we collect about you and your use of our services. We do not share your information with third parties for commercial purposes.

This privacy policy applies to the use of the website and services provided by SanaSonic. The effective date of these terms is November 1st, 2024, and all previous versions are voided upon publishing a new version. This policy outlines which data we collect, the purposes of this data, and with whom and under what conditions this data may be shared with third parties. Additionally, it explains how we store and protect your data from misuse, and details your rights concerning your personal information.

If you have questions about our privacy policy, please contact our privacy officer. Contact details are provided at the end of this policy.

Data Processing

  • Webshop Software: OpenCart / TransIP
    • Our webshop is built with OpenCart software, installed independently on TransIP’s web server.
    • The personal data you provide to us for our services is shared with TransIP.
    • TransIP has access to your data to provide technical support but will not use your data for any other purpose.
    • Under our agreement with TransIP, they are required to take appropriate security measures, including SSL encryption and a strict password policy.
  • Web Hosting: TransIP
    • We use TransIP for web hosting and email services. TransIP processes personal data on our behalf but does not use your data for their own purposes.
    • They may collect metadata on service usage, which does not include personal data.
    • TransIP has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data and is bound by confidentiality.
    • For business email communication, we use TransIP’s services, which has implemented technical and organizational measures to prevent misuse, loss, and corruption of data.
  • Payment Processor: PayPal
    • To process payments in our webshop, we use PayPal’s platform, which processes your name, address, residence, and payment details such as your bank or credit card number.
    • PayPal has implemented appropriate measures to protect your personal data and reserves the right to use data to improve services and share anonymized data with third parties.
    • If you choose a deferred payment option (such as a credit facility), PayPal may share personal and financial data with credit rating agencies.
    • The same data protections apply to all aspects of PayPal’s services, including third-party services they may use. PayPal retains your data only as long as legally allowed.

Purpose of Data Processing

  • General Purpose
    • We use your data solely to provide our services, which means data processing is always directly related to the request you made.
    • We do not use your data for targeted marketing.
    • If we wish to contact you at a later time for reasons other than your request, we will seek explicit permission.
    • Your data is not shared with third parties, except as necessary for accounting and administrative purposes.
    • These third parties are all bound by confidentiality under agreements, oaths, or legal obligations.
  • Automatically Collected Data
    • Automatically collected data is used solely to improve our services. This data (such as your IP address, web browser, and operating system) does not contain personal information.
  • Cooperation in Fiscal and Criminal Investigations
    • In certain cases, SanaSonic may be required by law to share your data for government-led fiscal or criminal investigations. In such cases, we are legally obligated to share the data, though we will oppose this within the legal boundaries available to us.
  • Retention Periods
    • We retain your data as long as you are our client. If you indicate you no longer wish to use our services, we will consider this a deletion request.
    • Administrative obligations require us to retain invoices with your data for the legally mandated period.
    • Employees no longer have access to your profile or documents after the end of our engagement with you.

Your Rights

  • Right of Access - You have the right to access your personal data. Contact our privacy officer to request this. We will respond within 30 days.
  • Right to Rectification - You can request amendments to your data. We will respond within 30 days.
  • Right to Restrict Processing - You can request to limit the processing of your data. We will confirm if granted.
  • Right to Data Portability - You can request a transfer of your data to another party. We will respond within 30 days.
  • Right to Object and Additional Rights - You have the right to object to data processing. If valid, we will cease processing your data permanently.

Cookies

  • If third-party software solutions use cookies, this will be mentioned in this privacy policy.

Privacy Policy Changes

  • We reserve the right to modify our privacy policy. This page will always contain the most recent version. If changes affect how previously collected data is processed, we will notify you by email.

Contact Information

  • SanaSonic
    Attn: Privacy Officer
  • Email: contact@sanasonic.com